Customer Service Representative (CSR)/Dispatcher
O'leary Plumbing and Heating O'leary Plumbing and Heating East Troy, WI East Troy, WI Full-time Full-time $20 - $30 an hour $20 - $30 an hour EMPLOYMENT OPPORTUNITY Customer Service Representative (CSR)/Dispatcher Located in East Troy Wisconsin, we serve a long term and loyal customer base throughout southeastern Wisconsin.
Our emphasis is on providing the best possible customer experience.
While our HVAC & plumbing services stretch far and wide and are always customized to our customers' requests, we are dedicated that delivering reliable service stays our primary focus.
We provide access to top rated coaches and other progressive service company representatives to help our team grow, lead and succeed.
We maintain a fun atmosphere hosting various events throughout the year:
St.
Patrick's Day Celebration:
digging down to our Irish roots; with a name like O'Leary, it's kind of expected Fish Day, called Blue Gill Day for locals:
employee appreciation full day event ending with a fish fry for family and friends.
Ice Cream Social:
giving back to the community, we have a booth on the East Troy square and provide free ice cream and cookies to patron Christmas Party:
A night out for employees and significant others with food, fun and merriment Monthly employee appreciation breakfasts/cookouts.
Other unscheduled events as opportunities arise
Job Description:
We are currently seeking dependable, optimistic, and conscientious candidates who wish to be part of our dynamic corporation, who are ready to meet the demands of a growing company and fill our Dispatch position.
Working on a team with focus in a customer-oriented environment, you will perform administrative responsibilities including but not limited to:
Perform Receptionist tasks such as answering phones/emails, greeting customers, and directing to the proper employee - taking messages as needed.
Generate, organize, and, assure accuracy of job information as it affects individual departments and company as a whole.
Create work orders, new customer files, and process orders/sales.
Create and maintain an accurate schedule board, contacting customers as needed to schedule/reschedule based on job priority scheduling.
Monitor and coordinate daily jobs, updating changes and processing any necessary orders/sales.
Build rapport and maintain strong communication with service technicians to understand skill levels to schedule work accordingly.
Attend meetings geared towards creating team culture, a desire for success and growth, customer satisfaction techniques and technical training/updates.
Collaborate with Office Manager, Accounting Manager and Service Manager on other administrative tasks that may fall within the scope of the office and service department skills.
The ideal candidate:
Possesses excellent verbal and written communication skills with a strong attention to detail and follow-up skills Has the ability to multi-task in a fast-paced environment while promoting positive relations with staff, techs and customers Can think quickly while considering the overall big picture & how decisions can impact day-to-day functionality of the department.
Is a self-motivator having the ability to work under minimal supervision/direction Maintains an approachable personality and works well with diverse personalities Receipt of High school diploma or equivalent required Exhibits strong technical knowledge in various data systems, and is proficient in Microsoft Excel and Word Has experience in a customer service position.
Experience in plumbing and/or HVAC industry a plus but not required At O'Leary, we stand with and believe in all our employees and offer the opportunity for advancement.
We are pleased to offer competitive hourly compensation, a Sep-IRA retirement plan, and health benefit package including medical, dental and vision options.
Job Type:
Full-time Pay:
$20.
00 - $30.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Health savings account Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Work Location:
In person We are currently seeking dependable, optimistic, and conscientious candidates who wish to be part of our dynamic corporation, who are ready to meet the demands of a growing company and fill our Dispatch position.
Working on a team with focus in a customer-oriented environment, you will perform administrative responsibilities including but not limited to:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our emphasis is on providing the best possible customer experience.
While our HVAC & plumbing services stretch far and wide and are always customized to our customers' requests, we are dedicated that delivering reliable service stays our primary focus.
We provide access to top rated coaches and other progressive service company representatives to help our team grow, lead and succeed.
We maintain a fun atmosphere hosting various events throughout the year:
St.
Patrick's Day Celebration:
digging down to our Irish roots; with a name like O'Leary, it's kind of expected Fish Day, called Blue Gill Day for locals:
employee appreciation full day event ending with a fish fry for family and friends.
Ice Cream Social:
giving back to the community, we have a booth on the East Troy square and provide free ice cream and cookies to patron Christmas Party:
A night out for employees and significant others with food, fun and merriment Monthly employee appreciation breakfasts/cookouts.
Other unscheduled events as opportunities arise
Job Description:
We are currently seeking dependable, optimistic, and conscientious candidates who wish to be part of our dynamic corporation, who are ready to meet the demands of a growing company and fill our Dispatch position.
Working on a team with focus in a customer-oriented environment, you will perform administrative responsibilities including but not limited to:
Perform Receptionist tasks such as answering phones/emails, greeting customers, and directing to the proper employee - taking messages as needed.
Generate, organize, and, assure accuracy of job information as it affects individual departments and company as a whole.
Create work orders, new customer files, and process orders/sales.
Create and maintain an accurate schedule board, contacting customers as needed to schedule/reschedule based on job priority scheduling.
Monitor and coordinate daily jobs, updating changes and processing any necessary orders/sales.
Build rapport and maintain strong communication with service technicians to understand skill levels to schedule work accordingly.
Attend meetings geared towards creating team culture, a desire for success and growth, customer satisfaction techniques and technical training/updates.
Collaborate with Office Manager, Accounting Manager and Service Manager on other administrative tasks that may fall within the scope of the office and service department skills.
The ideal candidate:
Possesses excellent verbal and written communication skills with a strong attention to detail and follow-up skills Has the ability to multi-task in a fast-paced environment while promoting positive relations with staff, techs and customers Can think quickly while considering the overall big picture & how decisions can impact day-to-day functionality of the department.
Is a self-motivator having the ability to work under minimal supervision/direction Maintains an approachable personality and works well with diverse personalities Receipt of High school diploma or equivalent required Exhibits strong technical knowledge in various data systems, and is proficient in Microsoft Excel and Word Has experience in a customer service position.
Experience in plumbing and/or HVAC industry a plus but not required At O'Leary, we stand with and believe in all our employees and offer the opportunity for advancement.
We are pleased to offer competitive hourly compensation, a Sep-IRA retirement plan, and health benefit package including medical, dental and vision options.
Job Type:
Full-time Pay:
$20.
00 - $30.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Health savings account Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Work Location:
In person We are currently seeking dependable, optimistic, and conscientious candidates who wish to be part of our dynamic corporation, who are ready to meet the demands of a growing company and fill our Dispatch position.
Working on a team with focus in a customer-oriented environment, you will perform administrative responsibilities including but not limited to:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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